Thank you for your patience.
We are committed to modernizing the power grid – for greater reliability and enhanced customer service, to help you save energy and money with innovative tools, and for a future that embraces more clean energy, electric vehicles and other advances in technology.
Smart Meters are part of I&M's grid modernization. Smart meters and the smart grid give us a technology platform that we can use to build a brighter energy future.
Smart meters empower you to have more control over your energy use, along with improved customer service.
Smart meters use secure wireless technology to provide timely and accurate meter reading data. You can use this data to better understand and manage your home's power use. Instead of monthly data, you can see your home's usage in 15-minute intervals, which gives you more control over your energy use and bill.
You also benefit through improved customer service and real-time outage notifications for more seamless power restoration.
You don't need to wait for your bill to see how much power you home is using. Monitor your usage with easy 24/7 access from your smartphone, tablet or laptop through your IndianaMichiganPower.com account.
Your smart meter notifies us when your power goes out - even when you're not home. It provides information to our crews that improves response times and speeds power restoration.
We don't have to inconvenience you to read the meter. You don't need to leave the gate unlocked or be available for readings. Your smart meter constantly reports usage information and simplifies the billing process by eliminating estimated bills and the need for a meter reader to visit your home.
Get personalized tips on easy ways to save energy. See your home's energy use, in 15-minute increments. Look at your usage in both dollars and kWh and set energy goals and budgets.
Get alerts when your energy use – and bill – will be higher than normal. This helps you manage your budget and energy-saving goals.
If you call us with a billing question, we'll review detailed usage information with you and answer your questions more efficiently. If you are moving and need to start or stop service, it can be done without an in-person appointment.
Smart meters allow more precise delivery of power which helps reduce fuel and operating costs. This resulting savings are passed onto you.
Smart meters bring all the residential benefits plus more tools for your business. Energy Management Tools allow you to manage, track and optimize your business' energy use with the information provided by your Smart Meter. Go to your IndianaMichiganPower.com business account to get all the benefits.
See how your business is using energy by the day and 15-minute intervals - in both dollars and kWh. Analyze how your energy use compares year to year, and how the weather impacts your use.
View your billing history trends and compare charges from the previous month or year.
Find what is using the most energy in your building and identify any abnormal energy use patterns.
Get personalized tips on easy ways to save energy - including potential savings, carbon savings, and payback period.
Receive High Usage Alerts and Energy Reports to help you manage your business and budget.
Go to your IndianaMichiganPower.com business account to get all the benefits.
Smart meters give you more control over your energy use and help you save. One of the easiest ways to save, plus earn bill credits, is with Power Rewards.
With Power Rewards, you can earn bill credits when you shift your energy use away from peak times. You choose the program that matches you and your home. There's no cost to join and it's your choice how much and how long you participate in each peak event.
Good for you if own a smart thermostat or want to buy one.
Good for you if you can actively reduce your energy use during peak times.
Traditional meters, (analog meters) measure total energy consumption and typically only give monthly measurements. These meters aren't connected to an online network, so the measurements must be read manually by a professional meter reader. In fact, analog meters are no longer being manufactured.
Smart meters are connected to your home's online network and provide your home's energy data in 15-minute intervals. The smart meter sends and receives information related to your power service through a secure communication network. We use the data from your smart meter to generate bills, to run a more reliable and efficient power grid, and to deliver a higher level of service to you.
Smart meters are just one of hundreds of possible applications that form the Smart Grid. The Smart Grid consists of controls, computers, automation, and new technologies and equipment working together with the power grid to respond digitally to customers power demand needs.
A smarter, more efficient and reliable electric grid means better service for customers, benefits for the environment and lower costs in the long run, according to the U.S. Department of Energy.
The power grid is a network of transmission lines, substations, transformers and more that deliver electricity from the power plant to your home or business. The digital technology that allows for two-way communication between the utility and its customers, and the sensing along the transmission lines is what makes the grid smart.
A smart meter can help you manage and lower your home's energy use - which can lead to lower monthly bills. Smart meters also allow us to provide improved customer service.
Yes, I&M has joined the Green Button initiative, a joint effort among utilities, technology companies and the federal government to help you save energy and money. Green Button can help you make better energy and usage decisions. Green Button provides a simple, standardized way to download your energy usage information from our website. This information can then be uploaded to compatible energy efficiency applications or shared with energy efficiency consultants and others to help you analyze how you use energy.
Smart meters have an easy-to-read digital display with three separate rotating displays:
Yes, but those emissions are well below the levels produced by other common household devices already used in homes today, such as mobile phones, baby monitors, microwaves and TVs. Smart meters emit a small fraction of the limits set by the Federal Communications Commission (FCC), the agency that enforces the safety limits of RF emissions.:
The following websites provide additional information about the numerous studies conducted on smart meters and RF emissions:
Yes, homeowners may decline a smart meter. The Michigan Public Service Commission approved a $9.75 monthly fee for residential customers who do not want a smart meter. The $9.75 monthly fee goes towards the costs associated with sending an I&M representative to read the meter. This charge will be applied to your monthly bill and payment of this fee will be required to maintain service. Failure to pay may result in disconnection.
If a smart meter is already installed at the residence, there is a one-time meter exchange fee of $80.30. The smart meter will not be replaced with a standard meter until a signed Smart Meter Uninstall Request is returned and payment is received in full. This meter exchange fee is a one-time charge and will not appear on your bill.
If you'd like more information about opting out, please call 800.311.4634.
Non-residential customers may not decline a smart meter.
Yes, homeowners may decline a smart meter. The Indiana Utility Regulatory Commission approved a $16.48 monthly fee for residential customers who do not want a smart meter. The $16.48 monthly fee goes towards the costs associated with sending an I&M representative to read the meter. This charge will be applied to your monthly bill and payment of this fee will be required to maintain service. Failure to pay may result in disconnection.
In Indiana, the monthly fee will be waived if you report your monthly usage to us by voluntarily enrolling in the Self-read program. Failure to report usage accurately or on time will result in the $16.48 monthly fee being added to your bill.
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 800.311.4634.
Please login to manage your account.