News Releases

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  • 7/10/2020 I&M Announces Proposed Power Line Route for Eastern Muncie Project

    Indiana Michigan Power (I&M) today proposed a route for an electric transmission line as part of the Eastern Muncie Area Improvements Project.

  • 7/8/2020 I&M Among Most Trusted Business Partners

    Indiana Michigan Power (I&M) is one of the nation’s most trusted energy providers, a study of business customers by one of the nation’s top human behavior and analytics firms determined.

  • 6/29/2020 I&M Acknowledges the IURC’s Thoughtful Action

    The Indiana Utility Regulatory Commission (IURC) issued an order to address the impact of the COVID-19 pandemic on Indiana’s energy companies.

  • 6/28/2020 6/28/2020 I&M Storm Outage Update 6-28-2020 11 a.m.

    With more than 200 utility specialists on the ground, I&M has restored power to nearly 90% of the nearly 20,000 customers who lost service across southwest Michigan and northern Indiana.

  • 6/28/2020 6/28/2020 I&M Storm Outage Update 6-28-20 5:30 p.m.

    In less than 48 hours, Indiana Michigan Power has restored power to 95% of the nearly 20,000 customers who lost service in the damaging weekend storm that struck southwest Michigan and northern Indiana with winds in excess of 60 mph and frequent lightning.

  • 6/27/2020 I&M Storm Outage Update 6-27-2020 9 p.m.

    Indiana Michigan Power has restored power to 80% of the nearly 20,000 customers who lost service Friday night and early Saturday as a result of the strong thunderstorms in southwest Michigan and northern Indiana.

  • 6/27/2020 I&M Storm Outage Update 6-27-2020 8:30 a.m.

    Strong thunderstorms with significant lightning and high winds swept through southwest Michigan and northern Indiana Friday night and early Saturday, disrupting service to nearly 20,000 Indiana Michigan Power customers.

  • 6/27/2020 I&M Storm Outage Update 6-27-2020 3:00 p.m.

    Indiana Michigan Power has restored more than 55% of the nearly 20,000 customers who lost power Friday night and early Saturday as a result of the strong thunderstorms with significant lightning and high winds swept that through southwest Michigan and northern Indiana.

  • 6/25/2020 I&M Warns Against Scams Targeting Customers During the Pandemic

    Scams are not unique to I&M, nor have they gone away with the emergence of the COVID-19 pandemic. Scams have been reported across the U.S. targeting various utility customers and companies. Some scam calls have recently been reported to I&M, including calls where scammers are speaking in other languages, like Spanish.

  • 6/22/2020 I&M Plans Transmission Line Project in Muncie

    Indiana Michigan Power (I&M) plans an approximate $9 million investment to upgrade the electric transmission grid serving customers in Delaware County in eastern Indiana.

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Privacy Policy

Privacy Policy for Indiana Michigan Power (I&M), a unit of American Electric Power (AEP)

Scope

This Privacy Policy applies only to IndianaMichiganPower.com and the Indiana Michigan Power customer mobile app (com.aep.customerapp.im). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of IndianaMichiganPower.com or the Indiana Michigan Power customer mobile app. This Privacy Policy does not apply to those resources and sites.

Consent

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Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

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  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
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  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

I&M uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, I&M reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.

Security

I&M takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from I&M may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

I&M reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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