It’s Just Smart

Convenience. Reliability. Empowerment.

Smart meters provide you the ability to review your energy use by the hour. The new meters are more convenient by allowing us to interact with you in a manner that respects your time.

Increasingly, the energy use of more American households and businesses is measured by smart meters.

About 85 million smart meters are installed across the U.S., including more than 750,000 in Indiana. Today, 15,000 Indiana Michigan Power customers have safe, secure and reliable smart meters.

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Innovative Technology - Better Service

Smart meters:

  • Give you power to save money.

The meters constantly report usage information and simplify the billing process by eliminating estimated bills.

  • Speed up outage restoration.

The meter provides information our crews can use to improve response times and speed outage repairs.

  • Meter reading is seamless.

You don’t have to leave the gate unlocked or be available for readings.

  • Help you manage and control your energy usage.

I&M plans to eventually replace the old-fashioned meters now in the homes and businesses of customers.

You will be able to access information the meters provide through a smartphone, tablet or laptop, viewing consumption by the hour, day, month and year. I&M will offer new features to help you monitor and manage your energy use through your devices.

Customers will be informed well in advance of any installation and provided with options along with additional information about how new meters can help you control energy.

I&M wants empower you to have more control over your energy usage.

It’s Just Smart.

Learn More About Smart Meters


What is a smart meter?

It’s an electric meter equipped with two-way communication technology that provides near real-time meter readings. It securely transfers a customer’s energy usage information to I&M for billing and operational purposes. The technology improves billing accuracy and eliminates the need for a meter reader to enter onto a customer’s property.

What are the benefits of a smart meter?

Smart meters periodically report usage information to I&M through secure wireless communication. Since we don’t have to access your property to read the meter, it simplifies the billing process by eliminating estimated bills. It also will enable new features that will be available to help you manage your energy usage from your smart phone, tablet or laptop.

Smart meters can alert I&M quickly to specific locations of outages, helping speed response times and outage repairs.

Can you give me an example of how these smart meters can help me manage energy?

Today, you only learn about the level of your energy use once a month, when you receive your statement. With smart meters, you can view your energy use hour by hour, day by day.

Among the features I&M is working on is the ability to receive updates during the month.

You can set a pre-set dollar amount as a target – for example, $140. You can be notified when your usage for the month reaches $70, or half of your budgeted amount. This allows you to make better decisions about your energy use.

Are there other advantages?
  • When you move into or out of a residence, smart meters can allow you to start or stop your energy service without scheduling a time for a technician to come to your home.
  • Smart meters give customers the ability to adjust their energy use to a more consistent level, avoiding high peaks.
Are smart meters safe?

Numerous studies have demonstrated smart meters do not pose a health risk.

The level of Radio Frequency (RF) from cell phones, for example, is 12,000 times that of smart meters. I&M’s smart meters will be well below the Federal Communications Commission standards for exposure of RF.

The American Cancer Society notes that smart meters send and receive signals only about 1 percent of the time, and radio frequencies from a smart meter are “much less than what you could be exposed to from a cell phone.”

Is the information they convey secure?

I&M follows strict standards of safety and security of information from your smart meter, including the Information Technology guidelines of the National Institute for Standards and Technology (“NIST”).

This video and fact sheet addresses many of the misleading concerns that have been made about smart meters.

What will the smart meter tell me?

Your smart meter shows three separate rotating displays:

  • One display will show whether your electric service is on or off. If it says "CLOSED" your power is on. If it says "OPEN" your power is disconnected.
  • The next display shows your cumulative electric usage in kilowatt-hours (kWh). This is the amount of energy that has flowed through your meter since it was installed. I&M uses this information to calculate your bill.
  • The third rotating display, which includes a decimal point, shows the electricity demand reading in kilowatts (kW), which is used for operational purposes (it is not used for calculating your bill).
Will I be getting a smart meter?

I&M has asked utility regulatory commissions in the two states we serve to approve plans that include installing smart meters for customers. In Indiana, I&M plans installation from 2020 to 2022. In Michigan, I&M plans installation in 2020.

I&M will inform customers well in advance before their meters are updated, with details of their options and how to use the meter to better monitor energy use.

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This policy was last revised on December 13, 2017.

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