Text and/or email messages sent to users to inform them of activity on an account.
You will need to enroll for alerts if you wish to receive them.
I&M does not, but standard text message and data rates may apply. These will vary based upon your mobile data plan with your cellular provider.
There is no limit to the number of people who receive alerts regarding an account. In order to have multiple cell phone numbers and/or email addresses each person requesting the alert would need to create their own user identification and password.
View the Terms & Conditions for Alerts and Subscriptions.
By subscribing to American Electric Power Company’s Mobile Alerts Service, you acknowledge
and agree to the following:
The user agrees to the terms and conditions herein, including the fact that the terms and conditions can be updated from time to time. The Company will provide the user with any new terms and conditions as they become effective. The Customer agrees that if any new term or condition is not acceptable that the user will take the affirmative action to withdraw from the service. Failure to withdraw after an updated term and condition will be considered as acceptance of the new terms and conditions, as authorized by this initial enrollment in the program.
The terms and conditions for alerts have changed.
Please read the new Terms & Conditions.
You will receive a follow-up notification that confirms if your home or business is affected.
When an outage is reported, our system first reports the average amount of time it takes for our crews to restore service. That time may change once a crew has assessed the damage to the electric system and determines what repairs need to be made before your power is restored. If the restoration time changes, you will receive an updated notification of the new time as well as confirmation when power has been restored.
There are several reasons why your power may have gone out, including a vehicle accident, a tree or animal on the power line, or weather-related issues such as lighting, ice or strong winds. Our crews will report the cause of the outage when it is available. In some cases, the cause of your outage may not be immediately clear.
Once the storm has passed and it’s safe to work outside, our crews will begin assessing the damage and develop estimated restoration times. We’ll share those with you as soon as they are available.
Our crews always work as quickly and safely as possible to get your power restored. We provide the most accurate estimate as possible so that you can make appropriate decisions about next steps that are in the best interest of your home and family. Keep in mind, our estimated restoration times show when we expect power will be restored to nearly all customers in an area. As crews work to repair damage in the area, it is possible your power could be restored well before that time. You will be notified of any change to your estimated restoration time.
Our first priority is to restore power to critical community services such as hospitals, nursing homes, water treatment plants, first responders, shelters, medical clinics, communications centers, military installations, and schools. Then, we focus on fixing stations or main power lines that can restore service to the largest amount of customers affected the quickest. After these facilities are restored, we then focus our efforts on smaller community pockets or individual customers.
We will send a notification when the power has been restored to your home or business.
Life-support customers should take precautionary measures to protect themselves in the event of a power loss. Contact relatives or friends for assistance or temporary arrangements in the event of a prolonged outage. Keep emergency phone numbers (physicians, hospitals, safety services, utilities) posted near your telephone. Please make arrangements to keep you and your family safe.
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