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1-800-311-4634

External Affairs

Community Affairs Managers Indiana and Michigan

See the map below to find your AEP Community Affairs manager.

IM Community Affairs Map

Report an outage or a safety hazard:

800-311-4634

Customer Service assistance or information:

IN: 800-311-4634
MI: 800-311-6424
A

Lesley Odom
Community Affairs Manager
2929 Lathrop Street, 01
South Bend, IN 46628
574.236.1646
E-mail: lkodom@aep.com

B

Kim Sabrosky
Director, External Affairs
110 Wayne Street
Fort Wayne, IN 46802
260.408.3498
E-mail: kmsabrosky@aep.com

C

Rob Keisling
Community Affairs Manager
5000 Wheeling Ave.
Muncie, IN 47304
765.287.3294
E-mail: rjkeisling@aep.com

Government Affairs Managers

Michigan

Mike O’Brien
State Governmental & Environmental Affairs Manager
110 W. Michigan Ave., Suite 350,01
Lansing, MI 48933
517-367-1242
Email: mgobrien@aep.com

Indiana

Brian Bergsma
Director, Communications and Government Affairs
101 W. Ohio St., Suite 1320, 13
Indianapolis, IN 46204
317-822-6371
Email: bebergsma@aep.com

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Privacy Policy

Privacy Policy for Indiana Michigan Power (I&M), a unit of American Electric Power (AEP)

Scope

This Privacy Policy applies only to IndianaMichiganPower.com and the Indiana Michigan Power customer mobile app (com.aep.customerapp.im). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of IndianaMichiganPower.com or the Indiana Michigan Power customer mobile app. This Privacy Policy does not apply to those resources and sites.

Consent

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Information Collected

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The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

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I&M uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, I&M reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.

Security

I&M takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from I&M may not be secure.

How to Reach Us

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Changes to This Policy

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This policy was last revised on December 13, 2017.

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