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  • 1/21/2021 1/21/2021 AEP Foundation Helps Feed Children through Cultivate Food Rescue’s Backpack Program

    Food insecurity is a major issue in a number of communities and the need to provide meals for families is being exacerbated by the COVID-19 pandemic. To help address this fundamental need, The American Electric Power (AEP) Foundation, on behalf of Indiana Michigan Power (I&M) will donate $126,000 to Cultivate Food Rescue.
  • 1/14/2021 I&M Helps Southwest Michigan Community Action Agency Address Hunger Needs

    The Southwest Michigan Community Action Agency (SMCAA) is proud to announce a donation of more than $8,000 from Indiana Michigan Power (I&M). The money will help The SMCAA address hunger issues in Berrien, Cass and Van Buren counties.
  • 1/14/2021 I&M Announces Anderson Area Improvements Project

    FORT WAYNE, Ind. – Indiana Michigan Power (I&M) plans an approximate $11 million investment to upgrade the electric transmission network serving customers in Madison County in central Indiana.
  • 1/13/2021 I&M Announces Proposed Power Line Route for Winchester Project

    FORT WAYNE, Ind. – Indiana Michigan Power (I&M) today announced the proposed route for an electric transmission line as part of the Winchester Area Improvements Project.
  • 1/8/2021 I&M and Area Builders Help Customers Save Energy in Homes

    Five Indiana homebuilders led the way in achieving energy efficiency through Indiana Michigan Power’s New Home Construction Program.
  • 1/4/2021 Winter Storm Update 10:30 a.m. 1-04-2021

    I&M has restored power to more than 85% or more than 48,000 customers whose service was interrupted after a weekend winter storm blanketed our service area with freezing rain, ice and snow. I&M estima
  • 1/3/2021 Winter Storm Update 8 p.m. 1-03-2021

    Indiana Michigan Power (I&M) has restored power to more than 80% or 44,000 customers whose service was disrupted by several waves of bad weather over the weekend.
  • 1/3/2021 1/3/2021 Winter Storm Update 3:30 p.m. 1-03-2021

    Indiana Michigan Power (I&M) continues to work through lingering ice and several waves of poor weather conditions to restore power to those affected in the Michiana area.
  • 1/3/2021 Winter Storm Update 10 a.m. 1-03-2021

    A contingent of Indiana Michigan Power (I&M) and AEP employees along with our business partners continue to restore service today as a result of ice and snow that is still impacting the Michiana area. More than 16,000 customers have been restored.
  • 1/2/2021 Winter Storm Update 6 p.m. 1-02-2021

    Indiana Michigan Power has restored service to more than 13,000 customers who lost service Friday night and Saturday as a result of the freezing rain and snow that struck the Michiana area.

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Privacy Policy

Privacy Policy for Indiana Michigan Power (I&M), a unit of American Electric Power (AEP)

Scope

This Privacy Policy applies only to IndianaMichiganPower.com and the Indiana Michigan Power customer mobile app (com.aep.customerapp.im). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of IndianaMichiganPower.com or the Indiana Michigan Power customer mobile app. This Privacy Policy does not apply to those resources and sites.

Consent

By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.

  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to I&M’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to I&M (for example, providing the information to third parties performing computer-related services for I&M);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

I&M uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, I&M reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.

Security

I&M takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from I&M may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

I&M reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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