News Releases

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  • 2/20/2020 I&M Receives Approval for New Solar Facility in St. Joseph County

    Indiana Michigan Power (I&M), an operating company of American Electric Power (NYSE: AEP), received approval from the Indiana Utility Regulatory Commission to build and operate its largest solar generation facility in the Michiana area.

  • 2/12/2020 I&M Warns Against Scams Targeting Customers

    Scammers are targeting utility customers by impersonating Indiana Michigan Power (I&M) representatives. 

  • 1/24/2020 1/24/2020 'Oldest Fridge' Dates to 1937

    Indiana Michigan Power (I&M) is accustomed to collecting old refrigerators as part of its Appliance Recycling Program that benefits both customers and the environment. Last fall, a number of customers put "old" into perspective.

  • 1/23/2020 Michigan Public Service Commission Approves I&M Rate Agreement The Michigan Public Service Commission (MPSC) on Thursday approved a settlement agreement that establishes new rates in support of Indiana Michigan Power's Michigan Plan, originally submitted last June.
  • 1/21/2020 AEP SELECTED FOR 2020 BLOOMBERG GENDER-EQUALITY INDEX COLUMBUS, Ohio, Jan. 21, 2020 - American Electric Power (NYSE: AEP) is among 325 companies included in the 2020 Bloomberg Gender-Equality Index (GEI), which recognizes companies that are trailblazers in their commitment to gender reporting and advancing women's equality. This is the second consecutive year AEP has been included in the index.
  • 1/6/2020 I&M PLANS TO INCREASE RELIABILITY TO CUSTOMERS IN BERRIEN COUNTY BERRIEN COUNTY, MI. - Indiana Michigan Power (I&M) plans to invest approximately $62 million to upgrade the electric transmission systems to ensure safe and reliable electric service to customers in Berrien County.
  • 12/13/2019 I&M to Conduct Aerial Inspections Next Week Indiana Michigan Power will conduct aerial inspections of its high-voltage lines using both a helicopter and a drone at separate locations. Inspections using the helicopter will begin Monday, Dec. 16, and will continue for approximately one week. The drone is scheduled to fly only on Dec. 16.
  • 12/12/2019 I&M TO BEGIN ANNUAL WINTER LOWERING OF ELKHART RESERVOIR Indiana Michigan Power (I&M) will start the annual drawdown of the St. Joseph River, upstream of the Elkhart Hydroelectric Generating Station, on Monday, December 16.
  • 12/11/2019 I&M and Area Builders Help Customers Save Energy in Homes Indiana Michigan Power (I&M) customers building new homes in 2019 exceeded the national average in energy efficiency ratings. Five Indiana home-builders led the way in achieving energy efficiency through I&M's New Home Construction program.
  • 12/9/2019 12/9/2019 I&M Welcomes New Community Affairs Manager for the Michiana Area

    Indiana Michigan Power (I&M) is adding to its strong and diverse team in Northern Indiana and Southwest Michigan.

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Privacy Policy

Privacy Policy for Indiana Michigan Power (I&M), a unit of American Electric Power (AEP)


This Privacy Policy applies only to and the Indiana Michigan Power customer mobile app ( Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of or the Indiana Michigan Power customer mobile app. This Privacy Policy does not apply to those resources and sites.


By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to I&M’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to I&M (for example, providing the information to third parties performing computer-related services for I&M);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

I&M uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, I&M reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.


I&M takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from I&M may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

I&M reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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