At Indiana Michigan Power (I&M), our customers are the center of what we do each day. From ensuring reliable power to serving local organizations in our communities, we believe our work is impactful. We also believe in providing resources that ensure our customers have comfort and security where it is needed most – at home.
We recognize that financial hardships happen, and sometimes you need a little extra support paying your bill. I&M offers several payment assistance options, as well as energy-saving tips to help customers make their homes efficient and safe in any season.
Flexible Payment Options
A payment arrangement can help spread payments over a few months while paying your full balance. Customers should log into their I&M account to check eligibility. Also available is a one-time payment extension, which provides a few extra days for one payment.
The Average Monthly Payment (AMP) plan allows customers to spread out their energy costs over the entire year so payments are about the same amount each month. This is determined by averaging the last 12 months of bills to create an average monthly payment, which may change slightly each month based upon use.
Payment Assistance Options
I&M supports payment assistance options offered by designated state-specific programs in Indiana and Michigan. Customers can learn more about local and federal organizations offering payment assistance by calling 211 or visiting 211.org.
Senior Citizen Discount Rate
The Senior Citizen Discount is designed for Michigan customers, age 65 or older who use less than 900 kilowatt-hours (kWh) of energy a month. This option provides a 50% discount on your monthly service charge, plus a reduced rate on energy use under 900 kWh.
Saving Energy at Home
Switching to LED bulbs or adjusting the direction of a ceiling fan are a couple ways to save energy, and potentially money, on your monthly bill. Browse other energy-saving tips, products, rebates and discounts to kickstart savings by visiting www.ElectricIdeas.com.
I&M customers can complete an Online Energy Checkup to identify other energy-saving opportunities at home. For immediate savings, I&M will send homeowners a free kit of energy-saving products upon survey completion. For income-qualified customers, a free Home Energy Checkup can also identify ways to save. During this checkup, homeowners will walk through their home with an I&M energy expert to identify any existing concerns. They can also receive a free kit with energy-saving products. For more information and to schedule a Home Energy Checkup, visit our website or call (833) 566-0583.
Available to Help
Should you run into issues with your online account settings or have other questions related to your online account, please visit the contact page on our website or call our Customer Solutions Center at 800-311-4634 in Indiana and 800-311-6424 in Michigan.
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