11/27/2019
11-27-19 4:30 p.m. Storm Update

Strong, frequent winds gusts upwards of 60 miles-per-hour continue to move across Indiana Michigan Power’s service territory. Approximately 8,400 customers are currently without power, down from a peak of 13,000 around 11 a.m.

Weather conditions are not expected to subside until the evening hours, which could hinder restoration efforts and cause additional outages.  During high wind gusts, it is unsafe for crews to use bucket trucks, however we have more than 250 employees and contractors in the field assessing damage and restoring power.

I&M understands the inconvenience the prolonged strong wind event brings given the Thanksgiving holiday. A full contingent of I&M crews and contractors will work as safely and as quickly as possible until the last customer is restored.

Please remember to report any power outages. You can report outages and hazards on our mobile app or website. You can also call 24/7 at 800-311-4634.

SAFETY INFO

Please be aware of some potential hazards:

  • Downed power lines. Stay away from any downed wires and report them to I&M.  You can call us at 800-311-4634, report on our app or website, or call 911.
  • Some trees are likely damaged and could fall or drop limbs at any moment; please look up and stay out of the line of fire.
  • Limbs, leaves and objects moved by the wind could hide downed wires. Investigate your surroundings before trying to clean up any debris.
  • Roads will likely be wet, slick and covered with debris or blocked by trees and limbs.
  • Traffic lights may not be functioning. Treat all such intersections as stop signs.
  • With holiday traffic, many people unfamiliar with the area are traveling our roads and young adults are home from school. Please use extra caution on all roadways.
  • Watch for utility workers and first responders at the side of the road and slow down near any work areas.
  • Before using a generator or a portable heater, be sure to review the manufacturers’ instructions.
  • Generators release carbon monoxide as exhaust and should never be run in the house or near an open window.
  • Refuel heaters, lamps, and generators outside, and stay away from any flames or sparks. Wipe up fuel spills immediately.
  • Never burn charcoal indoors. It releases carbon monoxide.

OUTAGE NUMBERS

The approximate number of outages in Indiana and Michigan areas as of 3:30 p.m. are:

Indiana Total Customer Outages: 3,150

Fort Wayne area: 1,300

Muncie/Marion area: 700

South Bend/Elkhart area: 1,150

Michigan Total Customer Outages: 5,250

Benton Harbor area: 4,300

Buchanan area: 850

Three Rivers area: 100


ESTIMATED RESTORATION TIMES (ETRs)

Estimated restoration times will be established once the weather moves through and crews fully assess the damages.

 

STAY INFORMED

I&M encourages customers to use the Indiana Michigan Power app to monitor the status of any outage affecting your home or business. IndianaMichiganPower.com/App

You can sign up for text and email alerts on the app or at IndianaMichiganPower.com/Alerts

See the location and status of outages using our outage map at IndianaMichiganPower.com/OutageMap

For the latest updates please follow Indiana Michigan Power on Facebook and find us on Twitter @IN_MI_Power

 

 

More From I&M

Mobile App Learn more

The Power is in Your Hands

Find Out How Save Money & Energy

Save Money & Energy

Sign Up Now Pay Online for Free with Paperless Billing

Pay Online for Free with Paperless Billing

Learn More Understanding Your Residential Bill

Understanding Your Residential Bill

Select your state:

×
Visit AEP.com
Use of this site constitutes acceptance of the AEP Terms and Conditions. View our Privacy Policy. © 1996-2019 American Electric Power. All Rights Reserved.

Privacy Policy

Privacy Policy for Indiana Michigan Power (I&M), a unit of American Electric Power (AEP)

Scope

This Privacy Policy applies only to IndianaMichiganPower.com and the Indiana Michigan Power customer mobile app (com.aep.customerapp.im). Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of IndianaMichiganPower.com or the Indiana Michigan Power customer mobile app. This Privacy Policy does not apply to those resources and sites.

Consent

By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to I&M’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to I&M (for example, providing the information to third parties performing computer-related services for I&M);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

I&M uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, I&M reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.

Security

I&M takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from I&M may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

I&M reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

Close ×

Sign Up For Alerts

Subscribing to I&M alerts gives you instant notification for:

  • Billing & Payments - avoid late payments and disconnection
  • Outage Updates - find out if there's an outage at your address and when power will be back on

Win an Xbox One with Alerts!

Enroll in alerts to be eligible to win. Subscribing to I&M alerts gives you instant notification for:

  • Billing & Payments - avoid late payments and disconnection
  • Outage Updates - find out if there's an outage at your address and when power will be back on

Loading video...

×